Cyclotron Solutions

Our services

Our Services have been designed from the experience we gathered in helping our clients improve business performance through Customer Satisfaction and Loyalty. At IBA, we support our customers throughout the whole lifecycle of their equipment.

With more than 60 service professional people in the three continents, you can access to our qualified field engineers through IBA global service centre at any time day and night. As remote service is an important component to keep your equipment with little downtime, we integrated this service in our service level agreement (SLA*) in order to provide you maximum value.

With IBA Customer Services, we provide you high reliability for low operating costs.

Customer Voice

Jochen Knust

Universitätsklinikum Essen,
Germany
CycloneR 18/9 since 1999
and with a full coverage contract

"It's really fantastic, the excellent service of IBA is very important. I have never regretted my former decision to buy a cyclotron of IBA."

IBA Academy: From Talent To Expertise

Well trained people maximize your potential

The IBA academy offers a comprehensive training program held in a worldwide network of competence centers:

IBA Centers:
* Real live hands-on training
* Access to regional centers
* Multi-competences
* Customized and progressive

Your Site:
* Involve all your staff
* Use your system configuration
* Be embedded in your local context

Internship:
* Join radiopharma team
* Live routine or RD work
* Be part of a scientist community
* Acquire GMP practices

Customer Voice

Dr. Uwe Holzwart

Scientific Officer
Commissione Comunita Europee C.C.R.

"Our hands-on training was very efficient in realizing the full operation possibilities of this versatile cyclotron in a short time; but it also allowed us to customize our maintenance needs according to the utilization scenario."

Spare Parts: Presence on the 3 Continents

Fast Worldwide Delivery

Building parts inventory on shelves and a global distribution network will always remain one of IBA's Key Priorities.

Spare parts are located closer to your system, with inventory in the three continents : America, Asia and Europe. This Structure allows "3 times zone" immediate handling of your request.

Recommended Spare Parts List (RSPL)

At IBA, we know how it is important to have critical parts close to the equipment. In this way, we have developed a list of spare parts (mainly consumable parts but also some critical parts) we recommend you to have on site.

INTERESTED in getting your RSPL, please contact us at customer_support@iba-group.com

Set of Tools, always available

Choosing IBA recommended tools will make you save time by having them "at hand".
spare part list

Repair process for IBA's material

If you want to return any products at IBA, please use our procedure as described in the following documents:
Return Procedures - IBA Return Material Autorization

Award for the Logistics

IBA Customer Services received the third prize of this award. The aim of this award is to highlight Belgian companies in the logistics business. Two years ago, IBA started a partnership with SKF Logistics Services in order to ensure worldwide distribution. Thanks to this partnership, IBA parts are more available and can be dispatched faster. In fact, via this outsourcing of the stock and the worldwide distribution of spare parts, IBA can provide clients with greater flexibility.

Customer Voice

ANSTO Team

Australian Nuclear Science
and Technology Organisation
Menai, Australia
CycloneR 30 since 1990

"Dear friends at IBA, I would like to thank all personnel involved for their input in returning our RF system to an operational state. The information provided and the fast response (including a new LLRF rack) were exceptional. Thank you again. Keep up the great work!"

Upgrade: Continuous Improvement Strategy

"Caring today for a better future"

Because technology never stands still, our engineers constantly monitor the latest technological developments and updates, integrating them into existing systems. In striving for excellence, we follow the latest technology and new customer needs. We offer improvements that lead to increased performance, productivity and reliability, such as a new generation of control systems and high current performance for the Cyclone 18/9.

Customer Voice

Jean-Paul Soucy
MD, MSc, FRCP(c)

Montreal Neurological Institute,
Canada
CycloneR 18/9 since 1993

"Since the installation of our IBA cyclotron, the first Cyclone 18/9, we have enjoyed outstanding support form IBA. Over the years, several upgrades were implemented on our site which have allowed our accelerator to maintain an uptime of better than 95% while operating under demanding research and clinical conditions."

With IBA Store,

* Get access to the Recommended Spare Parts List customized for YOUR equipment
* Search for Spare Parts corresponding to YOUR needs in the catalogue
* Get direct access to IBA Stock availability
* Order when YOU like
* Check YOUR order history
* Check and update YOUR own profile