Dosimetry


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We take care!

A variety of different after-sales service plans, each one tailor-made for your peace of mind.

An after-hour support hotline where one of our technically qualified employees is available until 11 p.m. (GMT +1) for contract customers in Europe.

A remote access software tool provided with every contract helps in solving problems fast end efficiently.


Software Maintenance Contract

The contract includes:
• Automatic regular software updates for application software
• Automatic regular software updates for TPS and hardware interfaces
• After-hours telephone support by our qualified technical engineers
• Unique ONLINE support tool OmniPro-Online included

  • Your benefits:
  • • Keeps your system running most reliable
  • • Protects your investment
  • • Stable financial planning - no cost surprises
  • • Guaranteed price for contract period
  • • No planning - we take care

Please contact us for more information.

Hardware Maintenance Contract

Different plans are available covering labour time or parts or both.

The contract includes:
• One preventive maintenance inspection per year
• Priority support and repair throughout the contract period factory certified parts
• After-hours telephone support by our qualified technical engineers
• Unique ONLINE support tool OmniPro-Online included

  • Your benefits:
  • • Keeps your system running most reliable
  • • Protects your investment
  • • Stable financial planning - no cost surprises
  • • Guaranteed price for contract period
  • • No planning - we take care (convenient pick up and return service).

Please contact us for more information.

Preventive Maintenance Inspection

Different plans are available covering labour time or parts or both.

A yearly PMI contract includes:
• After-hours telephone support by our qualified technical engineers
• Unique ONLINE support tool OmniPro-Online

Work performed:
• Check mechanical reliability and positioning accuracy
• Check for highly stressed parts
• Verification of electronic and hardware performance
• Perform a complete mechanical and electronical alignment

  • Your benefits:
  • • Keeps your system running most reliable
  • • Protects your investment
  • • Stable financial planning - no cost surprises
  • • Guaranteed price for contract period
  • • No planning - we take care (convenient pick up and return service)

Please contact us for more information.

Total Coverage Contract

Different plans are available covering labour time or parts or both.

The contract includes:
• After-hours telephone support by our qualified technical engineers
• Unique ONLINE support tool OmniPro-Online
• Factory certified parts
• Priority support and repair throughout the contract period
• One preventive maintenance inspection per year
• Automatic regular software updates for application software
• Automatic regular software updates for TPS and hardware interfaces

  • Your benefits:
  • • Keeps your system running most reliable
  • • Protects your investment
  • • Stable financial planning - no cost surprises
  • • Guaranteed price for contract period
  • • No planning - we take care

Please contact us for more information.

Backup Contracts for Parts

The contract is intended for those distributors who have been trained and are authorized to carry out service work and repairs. This contract is an insurance against loss of margin due to high parts cost.

Please contact us for more information.

Trainings

For a fixed daily rate, IBA Dosimetry offers in-depth on-site training in the use of our products, with the goal of optimizing your workflow. You will meet schedules more easily and avoid after-hours work.

The training is carried out locally in familiar surroundings and using your own equipment.

Please send us details of your requirements to receive an offer.